The council’s safeguarding adults service supports people aged eighteen and over to stay safe from harm, abuse or neglect.

To find out more about safeguarding or to REPORT any concerns that someone is being abused, harmed or neglected visit

What have we done over the past year?


I want to feel safe where I live.

We remain committed to maintaining strong safeguarding practice that places victims at it’s heart - supporting our values for empowerment and respect. Presented below is a selection of safeguarding achievements and outcomes achieved by our hard-working services.


  • T h  e Adult Multi Agency Safeguarding Hub (MASH) is now fully operational resulting in more preventive and safer outcomes for our people.  This is further reflected by the Making Safeguarding Personal audit demonstrating over 97% of people surveyed achieved the outcomes they desired from the safeguarding process 

  • In addition to using experiences of victims of abuse to improve the safeguarding process we enable everyone to state their hopes and expectations at the outset of the safeguarding process

  • Ensure agencies continue to make safeguarding personal through sharing information, training staff and auditing agency case records

  • Enhance accountability and improvement of services through working in partnership with the Adults Alliance and People’s Network.  Devising policy to reduce social isolation and loneliness through the Adults Alliance is one piece of working which is on-going

  • Services continue to explore ways to promote advice and information to people who are less likely to access safeguarding support

  • Greater empowerment and respect has been achieved through the newly established Dudley Scams Unit. It is now fully operational and already recovering assets for victims of financial abuse and running a prevention campaign across the borough

  • We have also started to develop shared understanding and clarity of approaches around self-neglect. The Supreme Court judgement of 2014 on Community Deprivation of Liberty (DoL) widened the criteria for consideration and caused a national influx of cases that saw waiting lists increase across the country. In Dudley through the introduction of new working practices and through a commitment to deal with outstanding DoLs assessment there has been a very substantial reduction in outstanding assessments and these should be dealt with shortly    


The proportion of people as a whole who use services who feel safe


the proportion of people as a whole who use services who said that those services have made them feel safe and secure


The proportion of people with a learning disability who said, “I feel as safe as I want”


The proportion of people with a learning disability who said services had helped them feel safe

News from 2017/18

Case study – Kevin
Kevin is a 45 year old man who is sleeping rough. He has issues with substance and alcohol misuse. We received a concern from a relative who was worried about him; stating that he was neglecting his own health, not eating or attending health appointments and that his mental health was suffering.


The MASH team were able to share information effectively and quickly with partners; including mental health, primary care GP, homeless team and substance misuse services. It was quickly established that he was well known to many of these services. A safeguarding meeting was held to discuss our approach. The meeting allocated tasks, coordinated our approach and appointed a lead worker to make contact with Kevin to establish his feelings and his desired outcomes from the safeguarding process. Through the process we were able to establish that Kevin was in fact in quite good health. Although he still had issues with alcohol and substance misuse these were reasonably well controlled. He did not wish to be ‘safeguarded’, but did agree that he would like to work towards accommodation if he were in control of the decision making process. In accordance with his wishes; safeguarding processes did not continue but he continues to have positive engagement with the homeless team who are working towards accommodation. He has also been encouraged to have medical checks with his GP and his health is now monitored. All of this is with his consent and because of the relationship building work undertaken by the homeless team.

Case Study - Brian

Brian is 53 year old man with a learning disability. The Adult MASH team received a contact from a worker at the accommodation where he lives that he had formed a friendship with someone and was receiving parcels on his behalf. The referrer had stated that they had seen the contents and they appeared to be counterfeit goods and imported medicines.

The MASH team shared information with Police and trading standards who contacted Brian to discuss as these are potential criminal offences.

The MASH team were able to establish through phone contact with Brian that his desired outcomes from the safeguarding process were to remain protected from the person and to avoid repercussions. The criminal enquiry was on going with police and trading standards and Brian was allocated within Dudley Disability Service for further work around reducing his vulnerability and forming more appropriate friendship networks. The MASH team were able to effectively and quickly reduce risk and ensure a speedy response from partners.